Privacy policy

When you order or ask for a price: your name, phone number, email address and the details of your order (parts, car, pickup store).

When you create an account: your sign-in details and your order history.

When you call, text or use the voice assistant: your phone number and what was said or written. Calls and voice chats may be answered by an automated assistant and may be recorded or transcribed so we can help with your order.

When you visit the website: basic technical data that every website receives (such as IP address and browser type), and cookies that keep your cart, your car and your sign-in.

Card payments are processed by Stripe. Your card number goes straight to Stripe - we do not see or store it.

To take and prepare your order, to text and email you about it (confirmation, ready for pickup, questions about your order), to answer your questions, to handle returns, and to keep records the law requires.

We never sell your information.

We share it only with the companies that help us run the business - for example our payment processor, our text, email and phone providers and our website host - and only so they can do that work for us. We may also share it when the law requires.

You can ask us what information we have about you, ask us to correct it, or ask us to delete it. To do that, call or text (510) 451-2800 or email info@oaklandautoparts.com. We keep order records for as long as tax and business law require.